At SoapBae, every product is handcrafted with care, intention, and attention to detail. Due to the personal nature of our bath and body products, we maintain a strict no refunds and no returns policy.
All Sales Are Final
Once an order has been placed and processed, it cannot be canceled, refunded, or returned. This policy helps us ensure the safety, quality, and integrity of all items we offer.
Damaged or Incorrect Items
If your order arrives damaged, please contact us within 48 hours of delivery with your order number and clear photos of the issue. We will gladly review the situation and work toward a resolution.
Allergy & Ingredient Awareness
Please review all ingredient lists carefully before purchasing. SoapBae is not responsible for any allergic reactions or sensitivities. If you have known allergies or sensitive skin, we recommend conducting a patch test prior to full use.
Shipping Issues
SoapBae is not responsible for lost, stolen, or delayed packages once they have been handed over to the shipping carrier. Please contact the carrier directly for assistance with delivery issues.
By placing an order with SoapBae, you acknowledge and agree to this policy.
Thank you for supporting our small business 🤍